Frequently Asked Questions

Everything you need to know about shopping with Jinny Beauty Supply

What is the typical shipping time for orders?

Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

Do you offer wholesale pricing for salon professionals?

Yes, we provide competitive wholesale rates for licensed professionals and businesses. Please register for a professional account via our website to access bulk pricing.

What is your return policy for beauty products?

Unopened and unused products can be returned within 30 days of purchase. Due to health and safety regulations, we cannot accept returns on opened cosmetics, hair extensions, or chemicals.

How can I track my package after it ships?

Once your order is processed, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.

Are your products authentic and direct from manufacturers?

Absolutely. Jinny Beauty Supply is an authorized retailer for all brands we carry, ensuring that every product you receive is 100% authentic and fresh.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.